Since Alexander Graham Bell made the first phone call to his assistant Watson, the phone has come a long way. And now thanks to Internet technology, it's possible to make phone calls over the Internet using VoIP (Voice over Internet Protocol) technology.
While there are a number of advantages to a VoIP system over a standard phone system, the biggest reason companies switch is to save money. It’s not uncommon for a company making a lot of long distance calls to save 50% or more on their phone bill. Of course, there’s no guarantee of this since there are a lot of different VoIP systems and the amount of money that you will save really just depends on which system. It is also very flexible; you can take a phone home (or any location with internet) and you have your phone available. This is great for sales reps and companies with multiple locations.
Most business class VoIP systems will offer you the same features you're used to with your current phone system, including call forwarding, call waiting, conferencing, voice mail and custom hold music.
There are two types of VoIP. With one type, you have a phone system server at your company location and use the phone lines from your current phone provider. Your satellite locations use the internet to connect to the phone system at your main office. This means that you need to replace this system in the future; and if something breaks you need to buy parts to fix it and could experience “downtime.” The second VoIP option, which I prefer, is where the phone system server is in the cloud so all you purchase are the physical phones and you don’t have to ever upgrade your phone system server and worry about the system breaking.