More About VoIP Phone Systems

More About VoIP Phone Systems:

As VoIP continues its growth, more and more companies are finding out that selecting the right type of phone solution sometimes can be a bit confusing.  This is because there are multiple options within the VoIP phone market.  One of the most common areas of misunderstanding is the distinction between on-premise VoIP systems and hosted, cloud-based VoIP phone systems.  Here is a list that compares some of the differences between the two options.  To find out more please give us a call at 717-283-4030 or visit

Hosted VoIP On-Premise PBX
How they   work Phones plug right into the Internet (or dedicated network) connection. All voice traffic is routed to the providers data centers and then connected to the final destination. Phones plug into the local network. All voice traffic is sent to the local server/router which then connects to the phone carriers set up at that location for routing to the final destination
Installation & Management No installation or staff needed.  Managed by the provider. Hardware is installed and administered by technical staff at the company location.
Multiple Locations Location is irrelevant since the service is hosted in the cloud. Plug in as many phones as needed from wherever you want. Each physical location requires hardware and must be connected to the other locations via the same network.
System Upgrades Since the software is hosted, upgrades are routine and included for all customers with no need to change out your phones. Upgrades require technical staff to either upgrade the software locally or often replace the expensive local hardware with new equipment.
User and     System   Support The hosted PBX provider delivers the technical and end user support to its clients. Internal staff must be maintained and trained to provide the technical and end user support.
Phone        Contracts You only pay one bill to the hosted provided. They manage the costs and relationships with the carriers. You still need to negotiate and pay for phone services with all of the phone   carriers.
Continuity Since the service is in the cloud, if you lose power or Internet at your office, you can still use your phone service from any other location with an Internet connection, or forward to a mobile phone Any problem that makes your office unavailable or if you lose power, then the phone system will be disabled as well.
Cost Model Typically a monthly fee per user, including all support and future upgrades. Large upfront hardware costs plus local IT staff to maintain the system.



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